~ etika komunikasi dgn penjual (on d phone conversation) ~

i believe most of us prnh dpt phone call from org jual insurance/promo credit card/promo extra accnt tv berbayar/etc2 during office hours. i dnt know how u guys feel abt it, tp i adalah org yg sll rs annoyed with those phone calls (*kalo bc previous posts, sure lh agk yg i adalah org yg easily get annoyed by sooooo many things. cmne la wujud org cm i ni ye, hahaha*). tp what 2do kan... they r doing their work at d same time that we r doing ours. office hours diorg adalah office hours kita gk. makanye jd la situasi di mana kita dpt phone calls cmni ms kita tgh kerja (except when u r on leave & melepak kt rumah/kuar dgn kwn2/tgh bercuti holiday).

so, ni la etika nk jwb/respond kpd these phone calls yg i leh terpikir, sbgi panduan d next time u got d phone calls during office hours:-

salesperson : cik, boleh saya berckp dgn cik 5 ke 10 minit je?

remmbr that salesperson's py perjanjian when he/she wants u 2agree 2listen to his/her explanation on d product. so, 5 or 10 minutes later, just politely inform d salesperson that his/her time 2work&2promo d product is up. & that u now hv to end d phonecall cz dh lebih dr masa yg dijanjikan. if he/she refused 2stop promoting d product, just tell him/her that as much as he/she is trying 2b prodctv, u r also trying 2b productv.

salesperson : cik, leh saya tau brp cik byr utk that polisi?

igt, whatever yg korg byr for anything (or, the return that u receive for whtever invstmnt that u make) xperlu nk disclose kt d salesperson (unless la korg mmg jns yg suka nk btau). aftrall, whatever yg korg byr tu is for your PERSONAL monthly account monitoring. that's y ada subject personal finance, hahaha. so, just tell d salesperson that u don't want 2disclose d amount & furthermore u r x obliged 2tell him/her hw much u pay (or u receive) for a specific product that they ask. if they insist, jwb je "which part of the sentence "no, i don't want to disclose d amount to u" that u don't understand?" waaaahhh... kasar kah bunyi ayat tu? hrp maaf.

salesperson : cik, dh de polisi? saya sndiri dh ada 4 polisi.

expenses & priority setiap org tak sama. so, kalo salesperson tu lh allocate his/her money utk 4 policies every month, u hv 2remember that u r x in d same boat. salesperson tu mbe xkena byr ptptn, whereas ko py ptptn every month je dh dkt rm400. salesperson tu maybe dok umah kakak dia, whereas ko dok umah sewa kna byr sewa every month. hrs igt, ukur baju di badan sndiri. so, kalo nk jwb kt salesperson tu leh la ckp "encik, kalau pn encik dh de 4 polisi, expenses & priority kita xsama. pd encik maybe 4 polisi tu pntg & u can afford to have it, whereas with my monthly commitment every month i couldn't afford it. kalo saya amik gk, b4 d next gaji saya nk mkn apa? batu?"

salesperson : leh saya berckp dgn kakak/mak/ayah cik utk promote this product?

kalo jns mcm i yg phone bill  smpi skrg stil under my sister's name (or in your case might be your husband's/wife's/friend's/mother's/father's/brother's/boyfriend's/girlfriend's name), sll org call i utk cari my sister. so, bila i ckp i yg gna this phone number, salesperson sll mntk i bg my sister's phone number & beriye pksa i. once, i told d salesperson yg my sister will definitely x interested with d product. salesperson leh ty i blk, "macam mana cik sure yg kakak cik xberminat dgn product ni ye?". tu kakak aku, sure la aku tau, dowhhhhh!!! dh sah2 we share our stories about how annoyed we r with these persistent salesperson. maka i pn bg la jwpn dgn gaya kurg kewanitaan kt salesperson tu. sori la, ko dh switch button la, bang...

salesperson : jika cik langgan lg 1 account ni, cik leh psg decoder kt bilik lain. so, dlm 1 rumah dh ada 2 decoder, takyah nk rebut2 channel bola/sports dgn famili cik.

waaahhh... ko sprti sgt memahami perasaan hati bila bab2 tv ni, wahai cik salesperson. tp seriously, do i really need a 2nd decoder in my house? maka, jwpn yg lbh selamat frm me, "xpelah cik, rumah saya tu kecik je. bilik pn bkn byk. xyah nk 2 decoder pn xpe. baik la cik promote kt org yg btul2 nk 2 decoder. dgn size rumah saya & kuantiti org kt dlm rumah tu, 1 decoder pn cukup". berhemah? =) thanks.

tu sume among responses yg i prnh bg bila i TERberurusan dgn salesperson yg nk jual insurance/credit card/accnt tv berbyr/etc2 on d phone during office hours. tp rsnye dis 1 final respond ni plg mujarab kot... cz i dh try 2 kali & it works. we know that d cnvrsation selalunye akn direkodkn, right? even b4 they promote d product, d salesperson himself/herself will explain that d cnvrsation is being recorded. tu mmg dh masuk dlm formal script diorg kot, what they need 2say 2 d customers. so, sng je if xnk diorg ni ckp pjg2.... BEFORE diorg smpi kpd that part dlm formal script yg perbualan tu dirakamkan, korg ckp je "encik/cik, saya tau perbualan ni dirakamkn. tp saya nk ckp awal2 la yg saya xberminat eh. ni dh dirakamkan, kn? i'm not interested. trima kasih", then korg leh letak phone dgn aman. it works, try it :)

i know these salespersons r just doing their work. & sincerely i mmg tabik cz telinga diorg tebal everyday menahan ayt2 customers/potential customers yg agk kasar each time they make a call (hmmm... potential customer sprti i yg agk sng get annoyed with this kind of phone calls). but, u hv 2do what u hv 2do... d salesperson hv their sales target 2achieve every mnth & i pn de target yg i kna buat utk kerja i kt office. if they call me during office hours & got negative/sarcastic remarks as a result of promoting d products (& insisting that i subscribe/purchase to 1), i hv 2apologz for that. so, if sesape de kwn yg kerja wt sales credit card/insurance policy/stesen tv berbyr, jgn call i. cari potential customer lain la, lg dpt untung. dgn i, nt dpt remark sarcastic. sorry.